Limit all access for ECP at 23:59:59PM on March 31, 2026
backlog
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Misayo Hara
Customers & consumers can access their portal and view their settings, order history, prescription data, etc until 23:59:59PM on March 31, 2026.
At 00:00:00am on April 1, 2026, MyAD logs out all customer & consumer ID, and show message which explains service termination designed by the Japan Market.
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Tian Marchand
backlog
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Misayo Hara
Tian Marchand this one is coming up soon. Could you please update the status?
- Stop trial discount offer at 15:00PM on March 31, 2025
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Misayo Hara
Tian Marchand Could you please confirm the Jira# for this request?
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Tian Marchand
Misayo Hara let me sync back with the team and update you. This is part of MyAD sunset planning, correct? Thanks
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Misayo Hara
Tian Marchand Yes this is part of the MyAD decomission plan.
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Tian Marchand
Misayo Hara: I have checked with the team the ETA to sunset MyAD. As it's still end of 2025, I have created a task to capture this. You will shortly see the update in Airtable.
Just to be clear, I understand that orders will be disabled from Dec 1st 2025 and that the platform will be officially down from March 31st 2026, correct?
I will go on with the remaining requested tasks. Thank you
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Tian Marchand
Misayo Hara stories created to:
- Disable the 50% trial discount offer by March 31st 2025 at 15:00:59PM Japan Standard Time
- Disable correction creation and update by November 28, 2025 at 23:59:59PM Japan standard time
- Disable ordering by December 1st, 2025 15:00:59pm Japan Standard time
- Limit all access for ECP at 23:59:59PM on March 31, 2026 --> a) why not redirect to MARLO Int'l (same as what will happen with MARLO JP)? b) why is it not for patients as well?
Thanks
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Tian Marchand
Misayo Hara Disable the 50% trial discount offer by March 31st 2025 at 15:00:59PM Japan Standard Time --> We had grooming today and the team asked if it would ok to do this on April 2nd 2025 during deployment efforts, is it acceptable for you? Please let me know asap. Thanks
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Misayo Hara
Tian Marchand
The termination date of March 31st had already been communicated to customers and it has to be on that exact date.
There is also CLC SKU replacement taking place on the March 31st, so can be done at the same time??
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Misayo Hara
Tian Marchand
#4 could be a little tricky in terms of legal aspects.
Nami Ichikawa Could you please check if this is possible with the Japan Legal Team?
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Tian Marchand
Misayo Hara ok thanks for #4. It was just a suggestion as in the end, you decide on the migration strategy.
'CLC SKU replacement taking place on the March 31st' --> you'll manage this through PIM directly, correct?
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Misayo Hara
Tian Marchand what do you mean by managing on PIM directly? How can we do that to replace SKU?
Rufus confirmed to me previously that product replacement is possible but I understood it as technically by engineering teams support.
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Tian Marchand
Misayo Hara I think in MARLO JP, we did it once with a task and it was outside of a release indeed. Let me double check and I'll let you know if this changed.
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Tian Marchand
Misayo Hara SKU replacement can be done via a dedicated PIM form and with the support from the hypercare team. Please check that instructions that Kasey shared with you. It's not tied to a release, but planning will be required.
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Misayo Hara
Tian Marchand
This is already taken care by the eng team with below ticket?
Kasey has not shared with me any instruction for this??
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Tian Marchand
Misayo Hara I'll comment on the ticket and will ask Kasey to resend you the instructions for future requests.
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Tian Marchand
Merged in a post:
Stop trial discount offer at 15:00PM on March 31, 2025
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Misayo Hara
Currently the Trial purchase option has 50% discount as a promotional offer.
Alcon Japan terminates this offer at the order cut off on March 31, which is 15:00:59PM.
Any purchase order created on or after 15:01:00PM on March 31 will fail using the trial discount purchase option.
Consumer users will no longer see the trial purchase option on their portal on or after 15:01:00PM on March 31.
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Tian Marchand
FYI I've merged all related tickets for MyAD sunsetting.
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Tian Marchand
Merged in a post:
Limit new prescription registration / update prescription for ECP on November 28, 2025
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Misayo Hara
Customers can create or update presctriptions until 23:59:59PM on November 28, 2025
As of 00:00:00AM on November 29, 2025, customers portal will show Create Prescription icons as disabled, and Update Prescriptions icons as disabled.
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Tian Marchand
Merged in a post:
Disable consumers purchase at 15:01PM on December 1, 2025
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Misayo Hara
Consumers can make purchases on MyAD until 15:00:59 on December 1st, 2025.
At 15:01:00 on December 1st, 2025, consumer portal will disable all purchasing functions on MyAD.
Consumers can still initiate return / exchange.
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Tian Marchand
Misayo Hara is Dec 31 2025 your confirmed desired date to deprecate MyAD then? To be discussed together, I am guessing during the workshop that Jay is planning.