M
Miranda Baker
Customers are requesting the ability to cancel items that are currently on backorder from an existing order,
So that I can manage my open orders and avoid receiving products I no longer need.
I am only able to submit for one market. But this is for multiple markets. Brazil brought it to the table but I would request the same function for US, CA, MX, LATAM. I would also ask the international markets if they see potential from this.
Currently, customers may have orders containing items that are placed on backorder (BO). If a customer decides they no longer want the backordered item after the original order was submitted, they need the ability to cancel only the backordered portion of the order within Marlo.
Example Scenario:
Customer places an order on February 26.
One or more items are placed on backorder.
In March, the customer determines they no longer need the backordered item(s).
Customer can access the order in Marlo and cancel the eligible backordered item(s) without impacting items already shipped or fulfilled.
Improves customer self-service capabilities.
Reduces customer service inquiries and manual cancellation requests.
Enhances customer satisfaction by providing greater control over backordered products.