MARLÖ International Market Requirements

As a customer I would like to be able to use the returns functionality on the Marlo store for all orders placed using external source. Currently a Costco customer who orders via EDI is unable to use the returns drop down.

For Users who have Pricing visibility disabled, they should not be able to view the text that displays at the bottom of the Order Confirmation/Print page: " Please note that the prices on MARLO are subject to change and could change during the ordering process. The exact price for the product will be shown on your invoice." *Lokalise key: checkout::priceDisclaimer This was discovered during Nordics UAT but is likely valid across all markets.

In case CL or CLC products go out of stock, as a customer / consumer, I want to see clearly on the portal that the product is out of stock before proceeding to the shopping cart, and also want to be informed about the date the product will become available.

Some of our customers have a mandatory requirement in MARLO that they have to enter a PO number. If they do not enter a PO number, the order cannot be triggered in MARLO. Some customers in SAP have automatic PO generation and it seems that MARLO enables it in a way that they have to enter it before ordering. In this case, please make it OPTIONAL and not MANDATORY since it blocks orders for some customer who do not have an idea what a PO is or what to enter. Thanks

Customer requires patient name to be searchable on order history

Can we make the packshots and product names clickable in the product overview? And just direct to the product config pages.

Currently, Purchase Reminder e-mails are planned to be delivered to consumers 3 times in case consumers are not proceeding re-orders. As a consumer, I want to be given option to disable the future e-mail when I receive the 1st (or 2nd) e-mail notification.

Feature Description: The proposed feature will provide a dedicated module for creating, managing, and displaying announcements or news articles. These announcements can serve to communicate important updates, promotional offers, or other relevant information directly to customers. Key Capabilities: 1. Content Management: - Ability to create announcements with rich text, images. - Option to include links to product pages, promotions, or external resources. - Schedule announcements for specific start and end dates. 2. Targeted Visibility: - Default option to show announcements to all customers. - Advanced targeting options, including: Specific customers or customer groups, geographic & language regions, order history (e.g., frequent buyers). 3. Customization: - Multi-language support for announcements based on customer locale. - Option to prioritize or pin certain announcements at the top of the list 4. User Experience: - Display announcements as banners, pop-ups, or embedded widgets. - Option for customers to dismiss or hide non-critical announcements. - Admin control to track views or engagement metrics (e.g., clicks, dismissals). 5. Integration: - Compatibility with existing tools (e.g. targeting based on OKTA user group or locale). Benefits: 1. Enhanced customer communication: streamlines direct communication with customers, ensuring important updates are seen promptly. 2. Improved targeting: Increases the relevance of announcements by tailoring them to specific customer groups. 3. Boost engagement

Current State: • Adding, removing, or updating links to documents and files in the Tools & Resources section requires submitting a Service Request, resulting in reliance on external support. Proposed Future State: • Introduce a self-service feature that allows authorized individuals to independently manage links to documents and files in the Tools & Resources section. • The functionality should include options to add, update, or remove links through an intuitive interface within the MARLO platform. Expected Benefits: • Faster updates to the Tools & Resources section, ensuring timely access to relevant materials. • Increased autonomy for teams responsible for maintaining resources, reducing dependency on IT support. • Enhanced user experience by keeping resources accurate and up-to-date. • More efficient workflows, allowing support teams to focus on higher-priority tasks. Requesting for all DACH markets.

Current State: Adding, removing, or replacing banners on the MARLO start page requires submitting a Service Request, leading to dependency on external support. Proposed Future State: Introduce a self-service capability where responsible individuals in each market can independently add, remove, or replace banners on the MARLO start page without requiring external support. Expected Benefits: Reduced turnaround time for banner updates. Increased autonomy and efficiency for market teams. Lower dependency on support for routine tasks. Requesting feature for entire DACH. Of note: this feature is currently available in EasyOnline.