MARLÖ International Market Requirements

Currently some of the key information on Subscriptions is missing in CT. Please add following information on CT; whether the subscription was skipped or not. the next scheduled payment and delivery date Customer list to have a visibility on Subscription ID if there is any, so the subscription order history can be easily tracked.

GEM Trade Marlo customers should see in Order History only Vision Care Orders ( including Vision Care orders created outside of MARLO) remove order history for surgical orders

Stock ordering for Toric Contact lenses is not very user-friendly, it is requiring the customer to select 1 power at a time, making the process very time consuming. The suggestion is to modify stock ordering, to allow customers to select the Cylinder and Axis, followed by the powers for each. When customers order, they order by the Cyl/axis combination typically as they are stocked together. See attached screenshot of the way Marlo is, vs the suggestion, which is similar to the way MAS 1.0 was designed.

If a customer selects a pack size in the filter section of the contact lenses, when they go to select the power, the user also needs to reselect the pack size. We would like to request the pack size that is selected as part of the filter default, when the selection is done at the filter stage, and continue to have the pack size available when applicable. This will benefit customers who use the tab button significantly, as pack sizes can only be selected with a mouse. We have many users who use tab, rather than a mouse for ergonomics.

I am only able to select one market but this seems like it would be a benefit for all markets and customers that use tab or keyboard order entry. When using a tab option to select Contact lens parameters there are a few challenges which make it take longer than it should for order placement. These prevent the user from being able to use the tab button on the keyboard for all entries, taking longer to enter parameters and making them also use the mouse, rather than the keyboard. We have many users who use tab, rather than a mouse for ergonomic correction. • Tabbing doesn't move to the next available field, continues to go back to the top of the page • Tabbing stops at the power parameters and doesn't go to the pack size, order quantity or additional fields on the lower part of the product page. See attached video.

In the new Custom Report function in CT that went live in R14, a few amends would be useful to allow maximum utility: 1) make the report exportable 2) allow searching for email fragments (e.g. "alcon", "yopmail") vs exact matches only, to allow for exclusion of e.g. smoketest accounts. 3) change the formatting of the SubscriptionID to make it more easily distinguishable from OrderID, as both follow the format YYMMDDnnnnnnP

The Italy Customer Operations team have requested an amend to the Option5 report to facilitate the bulk reinvoicing process in SAP. They wish to have: one sheet with the breakdown of all the transactions (PayerID, SoldToID, Fee, Month incurred, Fee type, SubscriptionID) one sheet summarizing the total amount to be billed for each ECP (PayerID, SoldToID, Sum of total fees for that month) The first sheet is already provided, the second sheet is a simplification vs what’s currently provided and will be used to populate the SAP bulk invoicing template.

The lines are not aligned on the same level to see clearly benefits linked to each feature. In Figma this is more of a table that is easy to follow but frontend in Marlo is not capable to support that and images from Figma are not displayed in Marlo.

Currently, onboarding requires the ECP to enable subscriptions and immediately set up subscription discounts. I believe this timing is not ideal, as the ECP has not yet configured their catalog (last step). Recommendation: Keep subscription enablement in onboarding, but move the discount setup outside of onboarding. At this stage ECPs are not ready to define their subscription strategy.