MARLÖ International Market Requirements

Can we make the packshots and product names clickable in the product overview? And just direct to the product config pages.

Currently, during technical issues like logistical disruptions, our support lines are overwhelmed with calls from users seeking updates. This influx prevents us from efficiently addressing the core problem and providing timely assistance. We propose a dedicated, real-time emergency communication banner on the homepage. This feature would allow us to quickly post critical updates (e.g., "Phones are currently down – estimated resolution in 2 hours") directly to users, significantly reducing call volume during incidents.

Some customers requested to hide the B2B price but want to see Invoice tab with hiding the price column from the table (indicated in red squared area).

Email address should become a mandatory field for DTP orders in MARLO. This change aims to ensure that essential information, such as shipping confirmations, can be sent directly to the end consumer.

Currently the layout in the individual order and prescription creation is showing right eye in the left and left eye in the right. All other EDI / FAX order forms in Japan have standardized the sequence as left eye in the left, and right eye in the right. Prefer to have the same layout for MARLO.

Currently B2B select the ship-to options at their profile, but instead customers prefer to select their ship-to at the time they checkout.

Japan has the langage option for Japanese only and the language selection tab is not necessary. When customers want to click on their settings icon, this langage selection icon is often selected by mistake and frustrating customers that this langage icon is too close to the settings icon.

When selecting ship-to, the banner shows the Sold-to Name at the top with largest font size. The top line should show the Ship-to Name as this is where customers need to select Ship-to at this step.

Please align and link all Invoice (Nohinsho) for Japan with ZJP3 table on SAP where the invoice recepients is configured.

As a customer, I want to be able to use the Returns Form to return any of my eligible orders, even if the order source is not MyAlcon Store - especially considering that I will be able to see external orders in my order history but the order history won't tell me which orders were done via external means or MyAlcon Store.