MARLÖ International Market Requirements

Entering this request after a conversation with Farhan today on the continued issue we are seeing with the Hybris flag in SAP and data not syncing with commerce tools or when it does sync it showing dummy account information. This causes a delay in onboarding accounts. As well what we have seen is the Marlo team does not have SAP support to re-trigger these accounts in all time zones (follow the sun model) so the markets if available are depending on other individuals as a favor to do this so we can get customers on the site in a timely manner. We are having all accounts retriggered in the US and CA markets but this will not fix the issue. A deeper conversation needs to be had between CT and SAP on what needs to be true to fix this. Possibly even meet with partners on the Adi platform because we do not see this same issue with the flag on that platform. With the continued delay of self-registration it is imperative this is resolved to keep impacting multiple teams and customers.

when placed stock order, in the summary and in the history as well is not visible detail of the ordered goods, example below. It is mentioned that DT1 for Astigmatism, dpt -1,25, cyl. -0,75 na 3 axes - but axes value missing. In order history is the same record and it is not possible to received more detail info.

Please can we set up a widen link for general conditions of sale to go to be linked to "I understand and accept Alcon Terms and Conditions." in the basket as per screenshot on Marlo for both UK and IE

We want to make syncing updates in customer master automatic. For example, changes in customer address have to now be brought to Marlo via hypercare ticket. Please make them automatic, so that this additional step is not needed anymore.

please remove the notifications toggle option from 'My profile'. SAP notifications are not enabled in the 3 markets CZ HU SK.

Do not show product price when placing DTP order via : Product details page Product Configurator In patient management

During out UAT, we noticed that Autocart timing is not respect at the time set. It is not reliable to still have the cart full past that time. There is business risk of customers missing out on the next day delivery as we have a cutoff time that is communicated to customers.

Remove the 12 - 15' window between autocart scheduled and ordered placed

Currently the order history data is dependent with Ship-to selection. Please remove the ship-to dependency so the customer can view all orders placed under the same sold-to on 1 table.

Customers placing DTP orders want to hand order details print-out to consumers. The order details page is available only once when the order is created, and no longer available after transitioning to another menu. The request is to add a link on the order history detail page so that they can print not only at the order created, but afterwords as well.