MARLÖ International Market Requirements

I would like to request an update to the text displayed in the order search history bar. Currently, it reads: “Search order number or PO number.” To reduce customer confusion and improve usability, I propose changing it to: “Search order number, PO number, or order reference.”

Our users are repeatedly requesting the password to be saved, especially that they are logged out of the platform after 30 mins. For HU/CZ/SK/APL.

Current state: As MARLO user, after successful login where I checked "Keep me signed in" box, I remain signed in for 30 min if idle, unless I close the browser. After 30 min or if browser is closed, I will have to reenter my password. Future state: As MARLO user, after successful login where I checked "Keep me signed in" box, I would like to remain signed in for at least one day - regardless whether I was idle or closed the browser - provided my IP remains unchanged.

Currently, the migration process for internal users is restricted to codes starting with 0100. Historically, our internal employees have always been associated with codes starting with 0499, and this worked seamlessly in the previous ordering platform. We urgently need the ability to migrate these users with their existing 0499 codes to the new platform, as this was discussed since the beginning of the project. At that time, we were advised to prioritize customer migration first and leave employee migration for later. Now, with less than one month before the old platform is decommissioned, we have been informed that migration with 0499 codes is not possible, and no alternative solution is available. This creates a significant operational gap for internal teams.

Current Behavior: Orders are displayed as “Cancelled” in MAS/Marlo when all line items are cancelled at any point—even if the order is later corrected and shipped. This occurs in scenarios such as: A Customer Care Associate (CCA) cancels and replaces line items. All lines are cancelled in error and then re-enabled. Despite the order being shipped and invoiced in SAP, MAS/Marlo does not update the status appropriately if all lines were previously cancelled. Proposed Enhancement: Update MAS/Marlo logic to reflect the true final status of the order. If an order has been shipped and invoiced in SAP, MAS/Marlo should not display it as “Cancelled,” regardless of interim line item cancellations. The system should re-evaluate the order status based on the final state of the line items. Business Justification: This discrepancy leads to confusion and misreporting, especially as processes like Trial Management expand across markets. Accurate order status is critical for operational visibility, customer communication, and analytics. Without this fix, the issue will likely escalate with increased usage of complex order flows. This causes confusion and calls to customer service Additional Notes: This issue has been observed repeatedly and is expected to become more prevalent. A review of the integration logic between SAP and MAS/Marlo may be necessary.

Currently, the order confirmation does not include a date. Although it is possible to print it out, the optician cannot determine the date on which the order was placed. The idea would be to display the order date on the confirmation (screen & print).

Promo materials with cost details are missing in Marlo. Customers frequently search for the Doppelkarteikarte 900031744 and the Abgabeprotokoll 900078852. The Doppelkarteikarte was always available in Easy and must be made available in Marlo as soon as possible. Recent statistics show a significant decline in e-order share for these products and a sharp increase in manual orders, calls, and emails. This situation is unacceptable, as it increases the workload for customer service and fails to provide customers with all products from the old shop in the new one.

Entering this request after a conversation with Farhan today on the continued issue we are seeing with the Hybris flag in SAP and data not syncing with commerce tools or when it does sync it showing dummy account information. This causes a delay in onboarding accounts. As well what we have seen is the Marlo team does not have SAP support to re-trigger these accounts in all time zones (follow the sun model) so the markets if available are depending on other individuals as a favor to do this so we can get customers on the site in a timely manner. We are having all accounts retriggered in the US and CA markets but this will not fix the issue. A deeper conversation needs to be had between CT and SAP on what needs to be true to fix this. Possibly even meet with partners on the Adi platform because we do not see this same issue with the flag on that platform. With the continued delay of self-registration it is imperative this is resolved to keep impacting multiple teams and customers.

Title: Notify Customers on eCommerce sites when Doctor License is about to expire and block ordering if the license is expired Business Justification: DSCSA Finding needed for Compliance As a MyAlcon Store customer, I want to be notified when my doctor's license is about to expire or has expired, So that I understand why I cannot place an order and know that I need to update the license on file. Acceptance Criteria: 1. License Validation Check: • System checks the expiration date of the doctor’s license associated with the customer account; this data can be found in foresight. Account can be blocked due to invalid doctor’s license or invalid facility license based on requirement of license at an Industry Code level. 2. Notification Display: • If the license is going to expire in 90, 60, 30 days a clear message stating “Your license is going to expire on “date” please update to avoid any account impact.” (wording to be decided from business) Correct • If the license is expired, a clear and visible message is displayed on the site advising: “Your license has expired. You will not be able to place an order until an updated license is on file.” (wording to be decided from business) Correct 3. Order Blocking: • If the license is expired customers are prevented from completing the order until the license is updated. Correct 4. Customer Guidance: • Include a link or instructions on how to update the license or contact support for assistance. Correct. Customer Master will provide guidance on communication. 5. Audit Logging: • Log instances where orders are blocked due to expired licenses for compliance tracking. Correct Notes: • Consider future enhancement to send proactive email notifications or proactive notification on the site before license expiration. This is on our radar of activities to accomplish with license validation processes and policies.

when placed stock order, in the summary and in the history as well is not visible detail of the ordered goods, example below. It is mentioned that DT1 for Astigmatism, dpt -1,25, cyl. -0,75 na 3 axes - but axes value missing. In order history is the same record and it is not possible to received more detail info.