MARLÖ International Market Requirements

I would like to propose adding the shipment date to the order details provided to customers. This enhancement would allow customers to better estimate the expected delivery time and plan accordingly.

In the order history, I cannot see which dioptres I have ordered with a stock order. I only see which lenses and how many lenses in total. Please provide dioptres as well.

Currently, the MARLÖ platform only allows users to add purchase order notes (line-level references) in individual orders. This functionality is not available for stock orders, which limits the ability of distributor customers to differentiate and manage deliveries intended for multiple end clients. This feature was available in the previous EasyOnline platform and was widely used by distributors to facilitate internal distribution. Without it, they are forced to either: Create multiple orders with separate PO numbers (resulting in higher shipping costs), or Receive bulk shipments without clear identification, complicating redistribution and increasing the risk of errors.

This has been in the US backlog for a couple years but documenting it here since US is now on the new site. The market from direct feedback from customers and sales would like to show Account Sales Rep information with contact information for email/phone. This update was made in Adi and has reduced calls about who is my sales rep. Would be nice to have this on the contact us page.

In the previous platform, Easy, we had the option to, additionally to what we have now, search on order history by delivery number, material number, or customer reference. It would be great to have these same search options available on the current platform as well, as it would make navigating the order history much more efficient and user-friendly. Being able to filter by dates would also be important please. Thank you for considering this improvement.

When adding new pack sizes or SKUs to sub-brands, the catalog price registered for existing pack sizes product is deleted. As a result of deleting catalog price, existing prescriptions become inactive and consumers cannot make any purchase on MARLO until customers set up catalog price again. Requested development: Ensure that the registered prices for existing pack sizes are retained, and keep existing prescriptions in an active status so that consumers can continue their purchase without customers set prices again.

Currently, any changes made to product information in Material Masterdata (such as status updates or flags) are not automatically reflected on MARLÖ. This requires opening a ticket for every update, which creates unnecessary duplication of work and delays. Specifically, when a product status changes to indicate unavailability, it should be automatically removed from the web. Similarly, if the “Web Ordering Allowed” flag is removed, the product should no longer be available online. Any other changes in Material Masterdata should also sync automatically. In the previous ordering platform, EasyOnline, this synchronization was fully automated and worked seamlessly. We need the same functionality in MARLÖ to ensure data consistency and operational efficiency.

AIR N&D AQUA 3PJ / AIR OPTIC EX 3T JP Material Group Code will change as of January 2nd, 2026. Please update this on time as the pricing table is based on this material group code on SAP. EVCAC13 -> EVCCB49 EVCAC44 -> EVCCB48 Please make sure the Catalog Price which already set by ECP on EVCAC13 is to be copied into the new Material Code EVCCB49. ECP should not be required to set up their catalog again as the product will stay the same. Please modify the material group's purchase history to reflect both EVCAC13 and EVCCB49, so the new Material Group is not treated as new product. Consumers should NOT be able to make 1st time discount (trial purchase) when the new Material Group is introduced on or after Jan 2, as this is a code replacement, not a new product.

When an order is split into multiple deliveries, there are multiple tracking numbers. However, in MAS, only one tracking number is displayed, resulting in incomplete information. It would be correct to see all the tracking numbers for each order, not just the first one. Can we address this? The example in attachment --> As you can see there is only 1 tracking number (3462293001), while the customer received the order in 2 different moments with 2 different tracking codes.

In the "Contact Us" section of the platform, the user should see the contact information of the BDM responsible for their account. This feature would facilitate direct communication between the user and the BDM. Additionally, when a form is opened under the "Contact Us" section, there is an option to click "Contact an Alcon Representative." We suggest routing these requests directly to the appropriate Sales Representative via email.