MARLÖ International Market Requirements

MARLO Japan has a file export functionality on the Order History table. The customers use the file for invoice reconciliation. We will need to provide the same service on MARLO International but there is no icon on the QA env. Is this be included in the R7 item of "[Metrics] Add exporting functionality" on Airtable? If not, please add as a new item for R7.

As a customer I have patients that have addresses that exceed the current 30 character limit field in MARLO - as such I am unable to submit these orders myself and have to call customer service to input orders.

Clinic Customer currently has the Catalog page with no bulk discount options. The page needs to be the same as the Store Customers. The Clinic Customers will still have no Coupon page.

Currently the MARLO Japan B2B2C has PO# interfaced to SAP Customer Reference field. Customers requested to replace this value with the patient names. SAP can receive data only in Half-Width Kana into this field, with no special characters. Current Kana Name field is in Full-Width, which need to be converted into Half-Width The Kana Name field need to has input limitation with only accepting Half Width Kana. Current Kana Name field does not limit the type of character to input, thus a consumer may put any value including special characters (#%&'()¥ etc.) which could potentially affect the downstream operations such as SAP / TMS. Any special characters set in this field need to get eliminated.

Multiple customers requested to increase the number of active coupons to 50, as having the current set up of 10 coupons is not enough. Also customers need to be able to delete inactive coupons, as current total coupon limit is 100 and customers are not able to update or change names.

The picture icon for the Bank Transfer is not easy for consumers recognize when selecting payment options. Please switch the image into Bank Transfer in letters which in Japanese "銀行振込"

As a customer some patients have addresses that are up to 40 characters including spaces, but on MARLO B2B the limit is 30 characters including spaces. As a result i have to call customer service to have them process these orders manually.

Current state: Once users that are migrated from EasyOnline to MARLO using email collection flow are pushed to OKTA, a contact is created in Salesforce with user name, role, email address and relationship to the corresponding account. Future state: Create such a contact in Salesforce for all the MARLO users once they are created regardless of the migration flow. That will allow to seamlessly engage with the users via Marketing Cloud - for example, sending the release notes, announcements etc. Requesting feature for all DACH countries.

The current coupon configuration only allows coupons to be created once and never again. Therefore, if one customer in Osaka creates a coupon called "STUDENT10", no other customer across Japan can use the same code. This will cause confusion and complaints, since this is not typical eComm behaviour. We need to be able to offer customers the ability to create coupons unique to their store.

Auto_Reorder should be configurable by market. As market does not want this available.