[JP] Subscription: Update the Delivery Cycle to 85 Days (-5 Working Days) | Voters

[JP] Subscription: Update the Delivery Cycle to 85 Days (-5 Working Days)

complete

Misayo Hara

Requirement: Japan prefers to have Subscription Order delivered 5 days (Exclude Sundays, National Holidays, and Alcon Holidays) prior to the consumption of boxes. (Currently it is delivered on same day of every quarter).

January 30, 2026

Niloofar Farmand

updated the status to

complete

Tian Marchand

To confirm this one as well, and following our separate discussions, delivery cycle will be updated to approx 77 days, and this equates to updating the order creation date from 90 days (currently) to 75 days.

Tian Marchand

Update: we are still working on an internal analysis to assess the use case, (point 1) ).

Niloofar Farmand

updated the status to

planned

Hi Hara-san, 
We need to find solutions for how to address the problem you're raising. We see it in two parts: 
1) It may be similar to what we did on MyAD (adding one extra box per year optionally). Are patients really needing this? We can do the analysis from historical purchase records.
2) We need to also take into account and calculate holiday days.

Tian Marchand

Update following today's meeting with Asami & Product: under discussion, and linked to one of the options for occasional users (choosing delivery frequency). Will update in the coming weeks on behalf of the team.