Currently, notification e-mails are sent to consumers when their subscription payment fails. However, these emails may be overlooked, creating a risk of underpayment against the already completed delivery.

To mitigate this risk, we request that a notification email also be sent to the MARLO Support Team whenever a consumer fails to complete a subscription payment within the required timeframe. This will allow the support team to proactively contact consumers and remind them to complete their payment.