Enable Consumers to Switch Stores
planned
M
Misayo Hara
When consumers are registered and linked to Store A, the current system does not support transferring them to a new store (e.g., Store B).
There are cases such as stores closing their business, consumers relocating to another city, or consumers wanting to chose a different store for various reasons such as pricing, service, and other value propositions.
Proposed Scenario is - on the customer portal, the new store would register the consumer’s email (same as regular "add new patient" process), then MARLO will trigger an “Update Store” email notification. This email would be sent to consumers using their existing OKTA credentials.
T
Tian Marchand
marked this post as
planned
T
Tian Marchand
Hi Misayo Hara, we already have the requirement to allow a patient to have prescriptions from multiple stores, with the same account (and email). You are outlining another sub-case where the ECP would proactively assign another store to their patient, in case of their store closure. This sub-case is not in scope and won't be, unless you have data that the number of occurrence is significant. Thank you
M
Misayo Hara
Tian Marchand could you please share the details of the requirement which to allow patients to have prescriptions from multiple stores? We want to see if this requirement can cover the store closure case.
T
Tian Marchand
Misayo Hara the store close case described above is a sub-case of the initial requirement. The initial requirement is to allow a patient to have prescriptions from different ECPs with the same MARLO account. They would see prescriptions from different ECPs and will be able to order from any. Any return request would have to be done with the corresponding ECP. How often would the above case happen, that a store closes AND wants to assign another ECP to a patient?
M
Misayo Hara
Tian Marchand We were not aware that a single consumer ID can have multiple ECPs, so if we can do it on MARLO that will cover the case we were anticipating. Thanks for the info.
T
Tian Marchand
Misayo Hara ok great, and gald to hear. Conceptually it is possible, I had checked this with Eng a while ago. This item is planned for later this year (please check Airtable for the latest). Thank you
N
Niloofar Farmand
marked this post as
backlog