Patient Name - Order history
planned
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Tian Marchand
Hi All, I am going to take over this one. I understand the request is to be able to search by patient name + order note for all markets. Please bear with me while I get myself up to speed with the latest details. I will keep you posted. Thanks
T
Tian Marchand
Well, this will be released in R8.0.1 (July 11th) for Austria, Germany and Switzerland. I have cloned the story to extend this to all markets and will advise when I know the release date.
T
Tian Marchand
Hi All, just an update to tell you that the story is still in the backlog, awaiting for the team to assess so we can plan. In parallel, please be informed that we are working on B2B2C subscriptions from R9 onwards, and this is a critical feature. Therefore, your request will likely take some time to be reviewed. Thanks for your understanding
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Tara Desouza
Tian Marchand any update on this? Why are not all markets checked when new items are submitted?
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Tian Marchand
Tara Desouza Hi, story is ready, but the team has not had bandwidth to pick this up due to bigger priorities such as B2B2C subscription. All markets were not selected from the start when this requirement has been worked on. It would have made more sense indeed. Hopefully this can be worked on soon, I will keep you posted/you will see it in Airtable when there is a fix version.
J
Julia Bibi
Also DACH region customers require to search with the patient name / order reference. Currently it does not work.
B
Belinda Tan
Niloofar Farmand is there an update on the ETA of this feature?
N
Niloofar Farmand
Belinda Tan currently planned for May 2025
B
Belinda Tan
hi Niloofar Farmand & Brett Curtis - is there a revised timeline for this feature?
Y
Yuriy Yurchenko
Many customers place orders without creating a patient, but just providing the reference - they request it is also searchable.
V
Vanessa Rosário
We would also like to have this for Iberia as it is something we had on Easy. Thank you.
P
Priya Dayal
Brett.. Kindly could you confirm on the below request of having Patient Reference in Order History.
B
Belinda Tan
hi Priya Dayal Niloofar Farmand I have only just seen the order history that customers get in EasyOnline - it pulls data from SAP to update it - yes our version once you get into the details is more helpful (not just dots) - however the Order History main page has great details on: Pt Reference AND order source, Pt Reference shows no matter the Order Source. (other markets are probably well aware of this)
Can you please confirm that this feature enhancement means: Pt Name/Reference visible in Order History NO MATTER the order source?(and not just Pt Name/Reference visible for MARLO orders only) The information should pull from SAP. cc Tara Desouza Arta Schadler Stuart Mitchell Yuriy Yurchenko
B
Biatriz Chapa
planned
Tara, we are currently working on this.
Biatriz
B
Belinda Tan
hi @Biatriz Chapa understand this is on backlog for now, but we are starting to get this feedback direct from customers as we've gone to pilot. any chance of a review? cc Stuart Mitchell
B
Biatriz Chapa
Belinda Tan: We are reviewing all Canny stories including the backlog stories. This one is in discussion.
Biatriz
B
Biatriz Chapa
Belinda Tan we have a few questions on the search by product name request. 1. How will the search results be used by the customer? 2. Is the expectation that there is a "download" of some sort? Happy to schedule a call to go over this request.
B
Belinda Tan
thanks Biatriz Chapa - to clarify as well, this patient name search function would need to apply to patient names entered into the "order note" section, so being able to search patients that are not "registered" in the MyPatients section
B
Biatriz Chapa
Belinda Tan we got confirmation that the order note text can be searched and the results will display on the page for the customer to click and see the order details. We won't be doing any sort of download.
B
Biatriz Chapa
backlog
Hi Tara and Belinda, this request is being placed in the backlog.
Biatriz
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