Contact name come into SAP from the site US & CA
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Miranda Baker
Brett Curtis Niloofar Farmand I want to add some to this request. This requirement is being requested for the US and CA markets, but I am sure other markets would benefit as well.
When an order is placed from the site in SAP the contact email comes in but not the contact's name. See screen shot where it states Hybris generic contact. This was an issue we had on the prior platform and had to be enhanced to bring in the name of who placed the order. This will show on the SAP order confirmation and customers need to know the name of who placed the order. Also showing Hybris Generic Account confuses the customer. CS no longer has the ability of ASM to see the orders in Marlo this is the only way our CS support teams can tell who placed the order if they need to reach out to them.
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Brett Curtis
backlog
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Miranda Baker