Coupon Activity to be Visible on User Profile | Voters

Coupon Activity to be Visible on User Profile

backlog

Misayo Hara

When customers assign a coupon, they would like to confirm that it has been successfully applied. Additionally, customers have requested the ability to view which coupon has already been assigned to a specific patient, along with its usage history.

April 14, 2026

Niloofar Farmand

updated the status to

backlog

Krzysztof Futyma

Hi Misayo,

detailed analytics for coupons are coming in R16 with MAS-8156 - there you'll be able to see details on a single coupon level which I believe will address your requirements.

Meanwhile, can you please provide more information on the following:

Customers should see which coupons are assigned to patients?
Customers should see whether assigned coupons have / not been redeemed?
How will those insights benefit the customers?

Misayo Hara

Krzysztof Futyma Thanks. We saw the demo on the Coupon dashboard, and it is very helpful. This request is intended to provide customers a list view of coupon data with more granular patient‑level details, including individual coupon activities.

Customers should see which coupons are assigned to patients?

Yes. This feature would enable customers to view a list of patients associated with each coupon (e.g. Coupon A, B, C).

This visibility allows customers to;

Clearly confirm whether a coupon has been successfully assigned to specific patients or patient groups
Avoid uncertainty around coupon application during patient interactions
Identify and prevent duplicate coupon assignments across similar store promotions
Manage promotions more effectively by verifying and deleting outdated or unused coupons

Overall, this capability improves operational control and reduces errors in coupon management for store administrators.

Customers should see whether assigned coupons have / not been redeemed?

Clinics currently have no way to distinguish between:

Coupons that successfully converted into orders
Coupons that expired, were ignored, or failed to influence behavior

Providing a coupon redemption & activity table helps customers to analyse consumer behavior, so they can optimize promotional strategies. For example;

If a patient frequently purchases and has already used all allocated coupon redemptions, customers can proactively assign a more suitable or loyalty‑focused coupon
If assigned coupons do not lead to purchases, customers can analyze potential reasons for non‑redemption and refine their promotion strategy (e.g. timing, coupon type, targeting)

How will those insights benefit the customers?

These insights may support customers to;

Improve sales conversion rates,
Enable targeted promotions
Improve operational efficiency