Inclusion/Exclusion Enhancement_Iberia
planned
Priya Dayal
Product should be allowed to be excluded from MAS VC but should be available on other order sources (Emails, FAX, Calls etc)
Currently, Systane is not excluded in EO but is allowed to be placed as an order by CO.
Key Combinations which exists:
Sales Org/ Distribution Chanel/Customer Hierarchy/ Material Group CL or Materials (CLC or DE)
Combination Needed:
Sales Org/ Distribution Chanel/Order Source/Customer Hierarchy/ Material Group CL or Materials (CLC or DE)
Traci Millen
Merged in a post:
Luxottica - Catalogue Removal Requirements
B
Belinda Tan
As a customer I only use EasyOnline/MyAlcon Store to order trial contact lenses, I order revenue packs and DEOH via EDI. Because I use multiple order sources, maintaining Inclusions/Exclusions in SAP won't work for me because it cannot be done specific to order source.
How things work when ordering revenue stock: an individual Luxottica store will order revenue via EDI, Alcon receive the order and deliver it to the Luxottica Distribution Centre (NOT the individual store that placed the order), the Luxottica DC then send it onto the store.
Somehow, MyAlcon Store needs to remove all other products except CL TRIALS - because that is all I need. If you leave in Revenue packs, I will order them without putting through a PO and then it will be very hard for you to get me to pay for my stuff.
Traci Millen
planned
Reviewed 8/30/24.
B
Brett
under review
Priya Dayal
Jessica Bestué FYI
Priya Dayal
Brett Niloofar Farmand
I hope the Luxottica requirement for Australia should cover this as well
Kindly confirm.
B
Belinda Tan
hi Biatriz Chapa - currently in AU and NZ MAS PROD - the CL trial limits are 2 per SKU, no changes required to this trial limit for Key Account Customers
B
Biatriz Chapa
Belinda Tan: thank you for letting me know. We will indicate in the story that Limits will still apply.
Tara Desouza please let me know about the UK so we can make sure this is covered for the UK.
B
Biatriz Chapa
Belinda Tan Tara Desouza For these Trial orders, will these customers require a different set of limits per SKU? Belinda, currently in MAS, AU limits Trial orders to 1 carton per eye.
T
Tara Desouza
Yes we also have this requirement for Costco, I am not sure if we already raised this as a Canny too. But Costco can only order trial lenses on MAS, this does cause us an issue today though as there is no way to manage this in the inclusions/ exclusions in sap as their Distribution centre is also linked to the same payer. So currently today we have to have every store going onto EDIT hold and then have to manually check every order and remove revenue off any orders raised, this is not a long term solution and needs to be a way to manage this in MAS.
T
Tara Desouza
No I don't want a different set of limits but the ability to turn a full product off for ordering online only. For example Costco are not allowed to order revenue lenses online and can only see trial lenses. However as they need to be able to order both in SAP as it comes via EDI we can not currently turn this visibility off which creates a lot of extra work for the CS team and not a good experience for the customer if they think they can order it online
B
Biatriz Chapa
Tara Desouza: Thank you for confirming, Tara.