I heard from a high priority account that has placed over500 orders since migrating to the new site!

“The overall experience has been great with the new my Alcon store.

The one big issue is the inventory system. Unlike before, the availability of the contacts does not automatically show at the checkout page.

We have to manually check one by one. It is inconvenient when it comes to office orders where 50-100 items were ordered.

It would be great if the checkout page could have the same feature like before to tell us which items are out of stock. “

I asked our Customer Service team to look into this further, and Julie shared the image below along with some helpful feedback. She mentioned that the product availability warning is a bit vague, and she has to click “Check Availability” on each item individually to get more specific information or to find out if an item is out of stock.

I agree that the user experience could be improved here. Ideally, we’d show out-of-stock status directly on the product page. Alternatively, surfacing this information more clearly on the cart or checkout page could help ensure customers are aware before placing an order. (screen shot below)

I wanted to share this for transparency—Julie is very pleased with the overall look and feel of the new site. However, she places a high volume of orders, and this extra step is slowing down her process.