Subscription Step during Onboarding
rejected
B
Betty Lasjuilliarias
Currently, onboarding requires the ECP to enable subscriptions and immediately set up subscription discounts.
I believe this timing is not ideal, as the ECP has not yet configured their catalog (last step).
Recommendation:
Keep subscription enablement in onboarding, but move the discount setup outside of onboarding.
At this stage ECPs are not ready to define their subscription strategy.
N
Niloofar Farmand
updated the status to
rejected
Hi Betty,
During onboarding, the step to add subscription discounts is optional and not mandatory, so it is possible for customers to skip it and come back to it at a later time. Importantly, we see from platform analysis that customers tend to set the catalogue prices once and don't return back to that page (this is based on page view data from Quantum Metric). So it's important for them to remember to come back and make adjustments if they feel it's necessary.