[JP] Customize the Commercial Transactional Law contents for each client.
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Misayo Hara
Current: Only store information is customized for each customer.
Required: Cancellation and Return policy also needs to be added as customizable fields as they may vary between stores.
Below Cancellation and Return policiy may vary depending on customers service scheme.
① Cancellation Fees
Customers can set up if they apply cancellation fees for early terminations. If cancellation fee is applicable, the Commercial Transactional Law page needs to include this information. If not applicable, this information should not appear on these store's Commercial Transactional Law pages.
② Return Policy
Since this is a B2B2C model, the seller is considered to be the store, and therefore, the store’s own return policy should originally be stated. For this reason, input and display of the return policy by each store is also mandatory.
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Tian Marchand
Misayo Hara, help me understand a bit better:
- currently the transaction law is not mentioning anything about subscription, since the Terms of Use do. And you want to add the termination fee (when set up by the ECP) for any fixed 6/12 months / smart subscription there?
- Can we simplify and mention there can be a fee in the Terms of Use, and refer to the exact amount that you requested to add in checkout?
- Also an ECP can choose to add/remove/edit a termination fee anytime, how would this be handled?
- Return policy - the current return policy includes that the ECP has the option to process a CL return within 365 days. I have always been told by your team that the ECP can either choose to accept or refuse to initiate a return when the patient brings the product in the practice: https://alconprod.atlassian.net/wiki/spaces/DHVCMS/pages/5130584490/MARLO+Int+l+Return+Refund+Process. Why is there a need to give a precise timeframe to the patient? Where do you expect them to input this information to start with?
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Misayo Hara
Tian Marchand Please hold this request, as there is another conversation going on to simplify the legal related contents between Japan Team and IMG.
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Tian Marchand
Misayo Hara ok perfect, thank you. In the meantime, the generic sentence on potential cancellation fee will remain. Let me know how this goes. Thanks