WalkMe Request

We need to add the end-of-year messages to MARLO, as follows: Title: Notice about operating at the end of the year. Body: The end of the year is approaching and Alcon would like to share some important dates to support your planning in advance. Dates and operation: • Until December 17, 2025: Orders placed by 23:59 will be processed and delivered in 2025, subject to stock availability. • From December 18, 2025 to January 12, 2026: The platform will remain available for inquiries and order placement. Important: orders placed during this period will be invoiced and sent for delivery starting in 2026, respecting the lead time (delivery time). • As of 12/January/2026: Billing and deliveries of orders will occur normally. Thank you for your partnership and wish you a great end of the year! If you have questions or need assistance, please contact our support team. • Buttons: Ignore | OK We need the message to be available this week until January 12.

Can we please add the following message on Marlo for the US Thanksgiving? Français: US Thanksgiving Holiday In observance of the Thanksgiving Holiday in the US, contact lens orders will not be shipping on Thursday November 27th and summary shipping on Friday November 28th. French: American Thanksgiving Due to the American Thanksgiving holiday, contact lens orders will not be shipped on Thursday, November 27, and orders will resume on Friday, November 28.

message: Title: MARLO Summer Holiday Notice detail: Delivery will also stop for MARLO orders during our summer vacation (8/10-13). For orders placed during the holiday period, we would like to inform you of the estimated delivery date as follows. [User orders] ① Order date: 8/9 (Sat) 15:00 to 8/13 (Wed) 15:00 Expected Delivery Date: Courier Service Neighborhood: 8/15 (Fri) Distant: 8/16 (Sat) Postal Suburbs: Around 8/15 (Fri) Distant: Around 8/16 (Sat) *Postal mail is a guideline for postage. ② Order date: 8/13 (Sat) 15:00 to 8/14 (Wed) 15:00 Expected Delivery Date: Courier Service Neighborhood: 8/16 (Sat) Far: 8/17 (Sun) Postal suburbs: around 8/16 (Sat) Distant: 8/17 (Sun) *Postal mail is a guideline for postage. [Over-the-counter inventory order] Order date and time: 8/9 (Friday) 16:00 to 8/12 (Tue) 16:00 Shipping date: 8/13 (Wed) to any time *FAX orders will be shipped starting 8/14 (Thursday). Term: Aug 8 9:00 to Aug 13 24:00 Target: All B2B+DTP customers and ALL B2B2C customers Target portal: ECP portal, consumer portal

Canada requires a Holiday message to be added on Marlo from July 30th (or earliest) to be removed on Tuesday August 5th. To be added at the top of the screen similar to previous holiday messages.

Please activate the process to enable WalkMe for MARLÖ BENELUX.

Usage share of Firefox in Germany is 20%. Despite knowing MARLO does not support this browser, there are users who continue to use it with MARLO. Currently, notification about Firefox not being supported appears by virtually every screen change as the users navigate through the platform. It covers part of the screen and users repot being annoyed by having to close the notification multiple times per session. User story: As a user after logging in to MARLO with Firefox browser I should be able to dismiss the pop-up informing me about Firefox not being supported for at least 1 month. This request is for all DACH countries.

Enhance existing WalkMe tour with adding Order status to each order within the Patient profile page

Review the rules for WalkMe pop-up

Enhance existing Invoice tour with search also by PO number