MARLÖ International Market Requirements

GEM Trade Marlo customers should see in Order History only Vision Care Orders ( including Vision Care orders created outside of MARLO) remove order history for surgical orders

Currently, customers can search orders primarily via order number or document reference. However, there's no option to filter or view orders by product(material) level within the order history screen. This limitation reduces navigation efficiency, particularly for customers managing multiple SKUs and high order volumes. Introducing a product-based filtering functionality would significantly improve order traceability, self-service capability, and overall platform usability. This enhancement would support a more intuitive user experience and align Marlö with modern B2B digital ordering standarts.

Promo materials with cost details are missing in Marlo. Customers frequently search for the Doppelkarteikarte 900031744 and the Abgabeprotokoll 900078852. The Doppelkarteikarte was always available in Easy and must be made available in Marlo as soon as possible. Recent statistics show a significant decline in e-order share for these products and a sharp increase in manual orders, calls, and emails. This situation is unacceptable, as it increases the workload for customer service and fails to provide customers with all products from the old shop in the new one.

Customers placing DTP orders want to hand order details print-out to consumers. The order details page is available only once when the order is created, and no longer available after transitioning to another menu. The request is to add a link on the order history detail page so that they can print not only at the order created, but afterwords as well.

We would like to ask to add functionality to the platform (for customers) to add/change their contact information e.g. phone number, email address, name of the store (important) and address of the store itself

The market is concerned this may confuse the customer and invite more questions. But if it is meant from the perspective of future proofing, that is understandable.